FAQ’s

How can I be sure that I can trust PRBP to deliver the agreed assignment outcomes as promised? What are their professional ethics?

- PRBP is a value-based business and these values are clearly stated as the basis for our working ethic for clients, associates and suppliers
- If the clients feel any part of the relationship has broken down because PRBP have breached their values we will refund all fees involved, no questions asked
- We are happy to provide the contact details of previous assignments as references. We provide a range so that the specific choice is yours not ours
- Nearly all our work comes from referrals – we spend very little on direct business development or marketing

How can I be sure that PRBP have experience in the dynamic and market place environment of my particular type of business?

- We are always happy to give you a list of clients we have worked with in the segment over the last few years
- We will provide a large choice of telephone numbers of key clients/contacts for reference checking. We will leave the selection of the contact to you
- Ask us and we will be always completely transparent. The decision is yours.

How can I clearly understand the professional fee structure involved in my assignment that there will be no hidden extras?

- As part of any assignment profile we inform you ‘up front’ of the relevant fee schedule which is given in writing and clearly stated for that service and details of how variations can arise and how.
- For the component ‘work completed on the assignment away from direct contact with the client’ we keep a record of time and date of any such work, what it covers and its content.
- For a ‘one off’ assignment which has a clear finalisation date we invoice on completion. Where an assignment is ongoing we usually invoice at the end of each calendar month for work completed during that month so that both parties are always fully updated with cost/revenue obligations i.e. no surprises

What happens if I have an issue of any kind in my dealing with PRBP

- To minimise the risk of this happening we have an extensive initial briefing to define all aspects of the assignment; and the results – client/partner obligations and under takings. These are confirmed in writing.
- We also like to work with new clients on a ‘pilot module’ initially to ensure that the relationship is sound and comfortable We rarely ask the client to make a long-term commitment be it financial or of any other kind – until we are sure the relationship will work for both parties.
- Even on longer ongoing assignments we like to work in finite modules with a progress review at the end of each module. This gives ‘space’ for feedback and discussion
- Should there be an issue, either party (client or partner) can terminate the assignment
- We encourage ongoing client/partner dialogue to minimise issues

What is PRBP policy towards personal profiling information i.e. DiSC, HBDI, psychological

- The individual assessed is the owner of the information (regardless of who has paid the invoice) and that any information can only be shared with others with their expressed permission.
- Note: sometimes their permission is specific and sometimes as part of the profiling ‘term and conditions – at the choice of the participant.
- Feedback on individual profiles must be given to all participants asap by appropriately accredited person in the instrument involved. This can be done in a number of ways: by phone; direct one-on-one; or via a group workshop; or in the case of HBDI via HBDIinteractive

How are PRBP invoices formatted?

- All fees are shown net with GST added to the total
- Assignments are broken down by individual component then totalled. We do not give a ‘consolidated’ total only. As with your restaurant bill we appreciate your/our need to understand the components and fee basis in the mix.

What is your policy towards privacy or client information?

- We fully understand and comply with all privacy legislation
- All individual personal and client business is regarded as ‘strictly confidential’ and will not be shared with any third party without the expressed permission of the owner
- This applies to personal profiling information regardless who has commissioned or paid for the profile

What is the history of PRBP?

- Originally established in 1987 based at Milsons Point
- Grew strongly through 1987 to 1991 based on services in advertised recruitment, executive search, personal profiling and training
- 1992 to 1995: focus on quality assurance and total quality management driven by Boral as the key client. Opened offices in Perth and Brisbane to provide local services
- 1996 onwards: changes in the key client management structure and market place dictated ‘consolidating’ to a single hub in North Sydney with a more strategic approach maintaining associate status within interstate offices which became financially and operationally independent.
- Progressively consolidate into 3 core and 2 support services plus a range of state of the art profiling tools and for the past 5 years based in North Sydney.

PRBP is a value-based consultancy. What does this mean?

- PRBP has 7 clearly stated values which define our internal and external work ethic
- These values are applied rigorously to all our relationship be with clients, associates, suppliers or other partners

What sort of ongoing support can I expect from PRBP when the assignment is completed?

- We believe in the principle of ‘abundance’ and therefore are happy to share our knowledge and experience to greatest advantage – and not always for a fee
- We provide ‘ongoing support’ for any individual who has been profiled by us and is on our database. This means ring and ask or come and visit if you have a question.

How is PRBP different from other consultancies?

- Our business is primarily driven by a set of values and business ethics. These apply to all external relationships with clients, suppliers and associates
- We have over 30 year experience consulting in the Australian market place backed by 10 year prior with the global market place
- We only work in areas of core competency skills and experience. We are happy to refer or bring in a suitably qualified associate in other areas as required – ‘we stick to what we are good at’ and do well

How does PRBP support their local community?

- We are serious about this obligation and therefore visibly proactive in our commitment
- All fees are reduced by 10% for Not-for-Profit clients i.e. mainly for fundraising for medical causes; or physical and intellectual disability organisations, and surf clubs
- PRB is an active surf life save at North Bondi, hopefully making this iconic beach a safer place for all ages and ethnicity users
- PRB is active in his local community being a member of the local residents association
- PRBP have always shown an active interest in our local council initiatives and community activities in North Sydney

What is PRBP policy relative to our environment?

- PRBP are serious and therefore proactive in reducing our carbon footprint and play our part in preserving the environment for future generations
- Our particular focus is on
- recycling raw materials whenever possible i.e. paper
- conserving power i.e. turn off all equipment when not in use
- minimise the use of any product made from material which is not biodegradable i.e. plastic bottles and bags
- collecting and recycling rain water for domestic use
- promoting at all opportunities for the (mainly) European concepts of solar and wind turbine power